Frequently asked Questions

How long will my order take to arrive?
We aim to dispatch all orders via 1st class post within 5-7 working days.  If there are any foreseen delays I will contact you to advise.
Do you take custom orders?
We do! Please get in touch via the Contact Us page to see if we can accommodate your request.

Are my payment details secure?
They are.  All of our transactions are handled through Paypal which is a secure payment site.

How is your jewellery made?
The jewellery is handmade, using high quality materials and tools.  Designs and colours may vary slightly from those pictured on the website due to the unique nature of the beads.

How do I look after my jewellery?
Many factors can influence the wear and tear of jewellery.  Therefore you should make sure that your jewellery is properly stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects.  Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they don’t rub together or tangle up.  Avoid contact with liquids, perfumes, body creams.
How much is delivery?
Delivery charges can be found on the Delivery & Returns

What is your returns policy?

Please find our returns policy detailed on the Delivery & Returns page