Delivery and Returns

We understand how important fast and safe delivery is to you.

Standard UK delivery is Free.
 
International delivery is charged at £10 worldwide.
 

Sending a gift?

We can even send your item directly to your gift recipient along with a hand written message.
For further delivery details please click on the FAQ.

What is your returns policy?

We will guarantee you a full money-back refund within 14 days of purchase on any item, as long as it is in its original packaging and condition.  We cannot accept refunds or exchanges on earrings for hygiene reasons.  The Curious Rose offers a 6 month warranty on all products.  The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear. Please note the special care instructions included with your purchase.
 
How do I return goods? 

We are unable to process refunds or exchanges unless the following information is included with your return.
 
1           Ordering customer name, if different to your own
2           Email and telephone contact details
 
Please make sure you send any returns via an orange ‘Signed For’ service and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal costs or losses.  
 
How long might a refund take?
 
Upon receipt of such items we will action a refund via Paypal.  Paypal will then inform you that the refund has been made.  Depending on the credit card/debit card used for the transaction the refund will take between 1-7 days.  The card or Paypal account used for the purchase will be credited with the cost of the goods minus any delivery charges (exceptions may apply).

Nothing in this policy affects your statutory rights.